For Your Questions or Enquiries:
0419 582 410

Terms and Conditions

Note: Variances can be agreed on but only by arrangement with the owner in writing.

Deposit of 50% of total booking rate non refundable is required to secure the booking.

Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.

Balance of the rental amount must be received in full 14 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let it.

Cancellation if caused by the guests money paid is not refundable unless the Apartment is re-let for the entire period. If a refund is made due to the property being relet then  a $50 cancellation fee will apply.  Arrangements may be made for alternative dates at the owners discretion.

The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.

Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email.  >Fees will apply for excess guests not agreed with the owners in advance.

Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Damage, Breakages, Theft and Loss are the guests responsibility during their stay and restoration will be charged to credit card.

Departure - the property should be left in a similar state to its condition on arrival. Check-out time is 12 noon by the latest, to allow time to prepare property for next guests.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and lost monies.

Pet owners are required to provide for their pet’s needs at all times and any damage caused by the pet will be charged to the pet owner’s credit card.   All excrement is to be removed from the property.

Loss - the owners take no responsibility for the guest’s personal property.

Guests must abide by the Emergency procedures as displayed in the apartment.

On Code Red Days (Catastrophic)  as decreed by the Victorian Country Fire Authority, guests must evacuate to safer areas if requested by the owners and a full  refund will be made to the guests for the days the apartment is not available.

All personal information is totally private and will in no way be provided to a second party without the written consent of the Guest.

Variations to these conditions may only be made by prior arrangements with the owner in writing.

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