TERMS & CONDITIONS

 

 All bookings made with YRCA are subject to the following terms and conditions andthe person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the property under the booking once any payment is made in relation to the booking.

 

1.    DEFINITIONS

       In these terms and conditions:

a.   Yarra Ranges Country Apartment means YRCA

 

b. Booking means the period for which you have stayed, or intend to stay, at the property.

 

c.   "property" means the premises you have booked and all its fixtures, fittings and equipment.

 

d.  "Guests" mean the persons who have stayed overnight in the property during the booking.

 

e.  "Visitor" means a person or persons a guest permits to visit the property during the booking.

 

f.  "Owner" means the person or persons or legal entity that owns the property.

 

g.  "Full house" rate means a tariff applied that includes use of all bedrooms at the property regardless of how many bedrooms are actually required.

 

h.   'Weekend' means Thursday & Friday (when consecutive), Friday & Saturday, or Saturday & Sunday (when consecutive)

 

i.   'Midweek' means Sunday, Monday, Tuesday, Wednesday and Thursday unless when in conjunction with a 'weekend' night.

 

j.  'Public Holiday' means any Victorian gazetted public holiday.

 

k.   'Special Period' means any period of time denoted as a 'special period' by YRCA as shown on the 'availability calendar' on the websites, and can include (but is not limited to) School Holidays, Public Holidays and days surrounding public holidays.

 

l.   'Availability Calendar' means the calendar shown on the YRCA website that indicates availability for each property.   

m.   'Extras' means any additional item purchased via the YRCA website including (but not limited to) car tours, massage and other spa services, flowers, wine, food hampers,  platters.

 

n.     'Credit Voucher' means credit which may be applied to future accommodation booking with YRCA.

 

o.    'Security or Pre-Authorisation' means a credit card swipe which will hold a predetermined amount of funds on the swiped credit card for a period of 7-8 days. During this period, these funds cannot be accessed. If no charges are brought against the pre-authorisation in this time, the funds will be released back to the swiped credit card after 7-8 days, depending on the card issuer.  This Security Deposit/Pre-authorised credit card is intended to cover breaches of the terms and conditions herein.   Please note, we endeavour to                     'complete' this release as soon after your stay once the owner/cleaner has seen the house and determined no damages or additional housekeeping hours are required.

 

p.   'Code Red-Fire Danger Day' means a day declared by the CFA as a Code Red Fire Danger Day as per the CFA website www.cfa.vic.gov.au.

 

2.    BOOKINGS

a.   The name of the person on the original booking form remains the sole contact and is responsible for the property booked and all communications with Yarra Ranges Country Apartment.

b.   Online bookings made less than 48 hours prior to arrival must be confirmed by calling 0419 582 410

c.   A 50% deposit is required to reserve the dates with the balance due 14 days prior to arrival.

e.   Weekend bookings attract a two night rate, weekend nights are Thursday & Friday, Friday        & Saturday or Saturday & Sunday.

f.     Midweek nights are Sunday - Thursday unless including a weekend night.

g.     Public holidays and nominated special periods will attract minimum stays and full house rates.

h.   Issues can occur outside of our control. YRCA reserves the right to refuse any booking at any time prior to check in. If we refuse your booking you will receive a full refund of all monies paid.

 

3.    EXTRAS

a.   Restaurant reservations, Classic Car Tours, massage and spa services or activities, should be booked at least 2 weeks in advance to secure your preferred choice and date.

b.   No refunds will be given on 'extras' if cancelled or changed within 7 days. Cancellations or changes that are made more than 7 days prior to your arrival will incur a minimum administration fee of $80.00 regardless of the service providers terms and conditions.

c.   Extras such as flowers, wine, etc. will be waiting in your accommodation property unless other arrangements have been made.

 

4.    PAYMENT TERMS

a.   Payments may be made by Visa Card, Mastercard, or Bank Transfer.

b.   A deposit of 50% of the total rate is required when booking. Accommodation will not be held without a deposit

    If paying the initial deposit by bank transfer, the bank transfer must be completed within 24 hours to prevent the booking being cancelled.

c.   The balance must be received 14 days prior to arrival.

d.   Failure to comply with these payment terms may result in your booking being cancelled by YRCA with no refund of any deposit paid.

e.   Payments may be made with a maximum of two transactions, either by credit card or direct deposit.

 

5.    PROCESSING FEES

a.   Our processing fee is intended to cover the cost of credit card fees applied by the bank. We encourage you to review detailed information about our processing fees which are as follows:  

    Visa or Mastercard attract a 1.51% surcharge.

    Bank Transfers -no processing fees apply to Bank Transfers.

 

6.    GIFT VOUCHER POLICY

a.   Gift Vouchers can be purchased for any value with a minimum $100. Gift Vouchers can be used as full or part payment against bookings at Yarra Ranges Country Apartment.

b.   Gift vouchers are issued with 3 year validity. A 3 month grace period may be granted at the discretion of YRCA and will incur a minimum $80.00 administration fee.

c.   Gift vouchers should be treated as cash and cannot be replaced in the event of being lost or stolen.

d.   To ensure the security of your gift voucher, the unique gift voucher number should not be disclosed to anyone.

e.   Gift vouchers must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of gift vouchers.

f.    Gift vouchers are not redeemable for cash.

g.   Bookings made with gift vouchers must include an accommodation component. Any remaining funds can be redeemed to purchase extras in conjunction with your stay.

 

7.    CANCELLATIONS

a.   All requests for cancellations and amendments to bookings must be submitted in writing to contact@yrcapartment.com. Please include booking name, Booking ID, & reason for cancelling.

b.   Please note that we have a NO REFUND policy.

c.   If the cancelled property is able to be re-booked for the same dates, a credit voucher (coupon) for the total deposit paid less a minimum $80.00 administration fee will be issued.

d.   If the cancelled property is not able to be re-booked for the same dates, the following cancellation fees apply:

    Cancellation notified 30 days or more prior to arrival - 25% of the total rate

    Cancellation notified 15-29 days prior to your arrival - 50% of the total rate

    Cancellation notified 14 days or less prior to arrival - 100% of the total rate

e.   A minimum $80.00 administration fee applies to all cancelled bookings.

f.    Booking Fees and processing fees are non-refundable.

g.   Any funds remaining after the deduction of cancellation, administration and booking fees will be distributed in the form of a credit voucher with 6 months validity.

h.   Variations to an exiting booking will be accommodated where possible, however, if the variation request is not available and the booking does not proceed as a result of the requested variation, the booking will be cancelled and the deposit forfeited (subject to the conditions above).

i.     Travel insurance is recommended for medical and cancellation coverage.

j.     In addition to our cancellation policy, any amendments made to booking dates will incur a minimum administration fee of $80.

 

8.    COUPON/CREDIT VOUCHER POLICY

a.   Credit vouchers are issued with 6 months validity and cannot be extended.

b.   Credit vouchers should be treated as cash and cannot be replaced in the event of being misplaced, lost or stolen.

c.   Credit vouchers must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of credit vouchers.

d.   Credit vouchers are not redeemable for cash.

e.   Cancellation of accommodation booked using a credit voucher is final. No refund or replacement credit voucher will be issued.


9.    PRE-AUTHORISATION/SECURITY BOND

a.   A credit card pre-authorisation of $200 (or more, depending on the property) is required on check in for all properties.  You will also be asked to complete a Bond Authorisation form prior to checking in.    

    This will be held on the card for a period of 7-8 days.

    During this period, these funds cannot be accessed. If no charges are brought against the pre-authorisation in this time, the funds will be released by your bank back to the swiped credit card after 7-8 days, depending on the card issuer.    We are sure you will care for the property with love as we do.

b.   If a credit card is unavailable for pre-authorisation a cash security bond will be required to be deposited as a direct credit into YRCA bank account instead.

    Cash security bonds will be returned by bank transfer 7-10 days after vacating the property.

c.   The Security Deposit/Pre Authorisation is released as above (within 7-8 days of departure) after the property has been inspected and it is established that no terms and conditions have been breached.  Examples of a breach of Terms and Conditions are, but not limited to:  Breakage, missing items, damage to the property (charged at replacement/repair value and delivery & installation costs).

Excess cleaning charged at $80 per hour.

Extra guests staying beyond those declared (or additional beds used) $100 per room night.

Dirty BBQ charged at $80.

Loss of keys, lock changes or remote controls will be charged at cost of purchase and re-instatement.

Unauthorised parties or functions or gatherings that result in significant disturbance to neighbors will result in full loss of security deposit, plus additional cleaning costs.

Unauthorised late checkout (50% of the nightly rate on the day of departure).

An administration fee of $80 per hour will be incurred to cover the cost of administering excess cleaning, the replacement of broken items, repair of damage and other activities that cause us to retain part or all of the security deposit. 
 

10. ACCOMMODATION TERMS OF USE

a.   Check-in time is 3pm on the day of arrival and check out is 11am unless specified otherwise.

b.    Self check in is offered. This will require (due to current Covid restrictions), a Covid register form to be completed and returned to YRCA, along with a completed Bond authorisation form. The day prior to arrival, your bond will be processed and once approved, an SMS will be sent supplying address, key safe location and code to access the keys. Failure to complete these requirements will result in no access details being supplied for the property.

c.     Upon checkout, you will be required to contact YRCA to advise you have left, property is secure and lights, heating/cooling are turned off.

d.    Early check or later check out is subject to availability, and is charged at a cost of $40 per hour. Please contact YRCA to enquire if this is possible. 

e.   Please respect the privacy of our local community and neighbours. If a guest's behaviour or noise level is unreasonable, a warning will be given and ignoring j.     All properties are non-smoking, failure to comply will result in a minimum $250.00 fine. Guests may also be liable for the loss of owner's income from any future bookings affected by their actions.

f.   Excess Rubbish Removal fees may apply if the amount of rubbish left at the property is deemed over and above what should be reasonably expected for the length of stay and number of guests.

g.     Properties listed as pet friendly. An additional fee will be applied if excess cleaning is required after departure. 

    Rates apply for any additional guests staying at the property that were not included as part of the original booking. Please advise YRCA and make necessary payment for additional guests. Should additional unpaid guests be found, the booking will be cancelled and you will be asked to vacate. No refund will be given.

h.   YRCA property is offered on the basis of private, residential usage only. Events, functions, parties and gatherings are not permitted without prior agreement and arrangement and payment of a function fee. 

i.   Guests are expected to leave the property in a neat and tidy manner on departure. This includes washing and putting away dishes, returning all items to their original position, all food items removed from fridges, barbeques cleaned, ovens and microwaves wiped out and rubbish placed in appropriate bins. Additional cleaning fees (minimum $60) may apply if the property is not left in a presentable condition.

j.   We ask that you turn off lights, appliances and lock doors and windows upon departure.

k.   If keys are lost you will be responsible for the cost of changing the locks and four sets of keys.

l.    If a remote control device is lost (TV for example), you will be responsible for the cost of replacing the remote control.

m.    When a property is booked for 7 nights or more, a complimentary refresh service including fresh linen and towels is provided.    Breakfast hamper (if included in tariff) will be for the first 2 nights of your stay.

n.    Tariffs will vary from time to time depending on demand.   You will not be eligible for a discount, nor will you have to pay a premium if the quoted rate changes for the period you have as a confirmed reservation.

 

11. WOOD FIRE POLICY

a. The lighting of the wood burning fires in property will be prohibited from the beginning of the declared fire danger season (normally start of December) to the end of February. 

b. It is also prohibited on all days of Total Fire Ban at any time of the year. Please see www.cfa.vic.gov.au/home 

c. If there is no wood and kindling provided at your property, it will be because of this policy. 

e. The collecting and burning of twigs, leaves and branches from outside your property is strictly forbidden at anytime.


 

12. CODE RED FIRE DAYS

a.   In the event of a Code Red - Fire Danger day being declared for our region, YRCA will be closed and the following procedure will apply:

    Guests currently in-house will be given the option to vacate the property prior to 5pm the evening before the code red day.

    Guests due to check-in on the code red day will be called and advised that the accommodation will not be available and the office will be closed.

    All guests that leave their accommodation or have been advised not to attend will be issued with a credit voucher for a future stay equal in value to the balance of their stay.

 

13. COMPLAINT RESOLUTION POLICY

a.   Should you have a need to raise a complaint please make contact with YRCA at the first available opportunity.  We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay. 



    We take a certain level of care with the property however should you feel that something may have been overlooked please bring this to our attention so that we can assist. It is our aim to ensure that guests enjoy their stay.  Any complaint during checkout or after your departure will be noted and acted on where appropriate, however we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred.

 

14. LOSS AND DAMAGE

a.   Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings.  Any breakages, damage or loss must be reported to YRCA immediately.

b.   YRCA reserves the right to request payment in full and/or charge repair/replacement costs to the guest credit card provided as pre-authorisation/Security Deposit, or by withholding the cash security bond, in the event of property  damage or theft either accidentally, maliciously or through negligence on the guests behalf.

c.   YRCA is not responsible for the security of your belongings and encourages you to ensure your accommodation is secure when not occupied.

e.   Any belongings left in the property that are unclaimed within 7 days from date of departure will be donated to local charity organisations. Any items claimed need to be collected within 7 days or can be returned C.O.D (cash on delivery) or by mail for a fee of $25.

 

15. ADDITIONAL COSTS

a.      All fees listed in this document are subject to change without notice.

 

16. OUR CONTACT DETAILS

Yarra Ranges Country Apartment  email: contact@yrcapartment.com or 

+61 419 582 410